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If data is the new oil, then first-party data would be jet fuel!
Remember meeting someone for the first time? Asking their name, what do they do, what do they like, …
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Brands it’s time to slide into Instagram DMs!
While many brands don't see it that way, social media is not for one-way communication but for a …
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Why Conversational Commerce Is The Future Of E-commerce?
Instant messaging has overtaken emails to become the preferred channel for official communication in …
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The importance of agile marketing in 2021 & its impacts on customer experience
In 2020, the extensive adoption of remote teams has forced many organizations to seek out methods of …
Beat the pandemic with awesome customer experiences
The ongoing COVID-19 pandemic has changed things drastically for the world we live in. There are …
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How to win customers with emotional intelligence
In the world of support, we spend a lot of time thinking about the tools, processes, and metrics we …
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