Instant messaging has overtaken emails to become the preferred channel for official communication in …
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The importance of agile marketing in 2021 & its impacts on customer experience
In 2020, the extensive adoption of remote teams has forced many organizations to seek out methods of …
Beat the pandemic with awesome customer experiences
The ongoing COVID-19 pandemic has changed things drastically for the world we live in. There are …
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How to win customers with emotional intelligence
In the world of support, we spend a lot of time thinking about the tools, processes, and metrics we …
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How to Get Started with the New Instagram Messaging API
As you already know, the new Instagram Messaging API will make brand-to-consumer conversations way …
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6 Live Chat Tips for Awesome Brand-to-Consumer Conversations
Before we talk about live chat tips, here's a fun fact! In 2013, Poncho, the Weather Cat, was …
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Jumper.ai integrates Messenger API for consumer-to-business messaging across Facebook and Instagram.
As an active Facebook Marketing Partner, Jumper.ai works closely with brands and Facebook to deliver …